Thank you for shopping at mellifluousa.com. We are committed to ensuring that your shopping experience is a pleasant one. If you are not completely satisfied with your purchase, we offer the following refund policy to protect your rights.
Refund Request Conditions
The product must be unused and returned in its original packaging.
Refund requests must be made within 30 days of receiving the product.
Please ensure that the product is not damaged or has obvious signs of use, otherwise we will not be able to process your refund request.
Refund Process
To request a refund, please follow the steps below:
Contact our customer service team at latiekdebardlabon@mellifluousa.com and provide your order number and the reason for the refund.
Our team will respond within 48 hours of receiving your request with a return address and further instructions.
Returned products must be sent back within 14 days of return approval.
Once we have received and inspected the returned product, you will receive a confirmation email. We will process the refund within 5 business days and the refund will be refunded to your original payment method.
Non-refundable items
The following items are not returnable or refundable:
Gift cards Customized artwork or personalized products Special or promotional products
Damaged or defective items
If the item you received is damaged or defective, please contact us immediately and we will arrange a replacement or refund for you and cover the return shipping costs. Please provide product photos and relevant order information so that we can process your request quickly.
Refund delays or problems
If you do not receive a refund in time, please contact your bank or credit card company first. Refund processing time may vary from institution to institution. If you have completed the above steps and still have not received a refund, please contact us and we will assist you in resolving the issue.
